Privacy Policy
**Effective Date: 01 September 2024**
Welcome to **Project Volcan**. We value your privacy and are committed to safeguarding your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.projectvolcan.com, and interact with us, including through email marketing campaigns.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
## 1. Information We Collect
We may collect and process the following categories of personal data:
- **Personal Identification Information**: Name, email address, phone number, or any other contact information you voluntarily provide.
- **Technical Data**: IP address, browser type, operating system, and browsing activity on our website.
- **Transaction Data**: Records of any transactions or communications between you and our site.
- **Other Information**: We do not collect sensitive personal data such as payment card details, health information, or financial data unless explicitly stated and with your consent.
## 2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To provide, operate, and maintain our website and services.
- To improve and personalize user experience.
- To communicate with you, including responding to inquiries, sending newsletters, and providing updates.
- To process any requests or transactions.
- To send marketing communications with your consent, including email marketing campaigns.
- To ensure compliance with legal obligations and regulations.
If we intend to use your data for any purpose not specified here, we will obtain your explicit consent before doing so.
## 3. Consent
By providing us with your personal data, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.
- **Marketing Communications**: We will only send you marketing messages if you have given your explicit consent. You can opt-out of receiving such messages at any time by following the instructions provided in our communications or by contacting us directly.
## 4. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following situations:
- **Service Providers**: We may share your data with third-party vendors who assist us in website operations (e.g., hosting services, analytics, or email marketing). These service providers are contractually obligated to protect your personal data and ensure compliance with this Privacy Policy.
- **Legal Compliance**: We may disclose your personal data where required by law or to protect our legal rights, including in response to court orders, legal proceedings, or regulatory investigations.
- **Business Transactions**: In the event of a merger, acquisition, or asset sale, we may transfer your personal data to the acquiring entity, provided that they adhere to this Privacy Policy.
## 5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of sensitive information where applicable.
- Restricted access to personal data to authorized personnel only.
- Regular audits, system updates, and security measures to prevent unauthorized access or breaches.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
## 6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This may include:
- Retaining transaction data for legal or tax purposes (e.g., for 7 years).
- Retaining contact information for as long as you remain subscribed to our communications.
When your personal data is no longer necessary, we will securely dispose of it in accordance with our data retention policies.
## 7. Access and Correction of Personal Data
You have the right to:
- Request access to the personal data we hold about you.
- Request the correction of any inaccurate or incomplete personal data.
To make such a request, please contact us at **[Insert Contact Email]**. We may require proof of identity before processing your request and will respond within 30 days. Where allowed by law, a fee may be charged for data access requests.
## 8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
- **Third-Party Cookies**: We may use third-party service providers, such as analytics services, that set cookies on our behalf.
- **Managing Cookies**: You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
## 9. Cross-Border Data Transfers
If your personal data is transferred outside Singapore, we take steps to ensure that such data is protected in accordance with PDPA requirements and other applicable laws. This may include obtaining contractual assurances from third-party recipients to provide a comparable level of protection for your personal data.
## 10. Data Breach Notifications
In the unlikely event of a data breach affecting your personal data, we will notify you and the relevant authorities within a reasonable timeframe, typically within 72 hours, if required under the PDPA.
## 11. Do Not Call (DNC) Registry
If you have registered your telephone number with the Singapore Do Not Call (DNC) Registry, we will not send you marketing messages via phone or SMS unless you have provided explicit consent to receive such communications. You may withdraw your consent at any time by contacting us or following the opt-out instructions in the messages.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with the updated effective date.
Your continued use of our website or services following the posting of changes indicates your acceptance of the revised Privacy Policy.
## 13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or related to this Privacy Policy will be subject to the exclusive jurisdiction of the Singapore courts.
## 14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer:
**Email**: hello@projectvolcan.com
**Address**: Project Volcan Pte Ltd, 160 Robinson Road #14-04, Singapore 068914
---